Member & Guest Services Co-Manager

The Member & Guest Services Co-Manager provides leadership, supervision, and operational oversight for the Levine JCC's Member & Guest Services Center, ensuring a welcoming, professional, and responsive experience for members, program participants, and guests. The Co-Manager oversees the daily operations of the Member & Guest Services Center and Outdoor Aquatics Entrance, supervising Member & Guest Services Associates and ensuring that all interactions reflect the Levine JCC's commitment to hospitality, responsiveness, and exceptional customer service.

What You Will Do

The Co-Manager will oversee the daily operations of the Member & Guest Services Center, provide direct service as a member of the Member & Guest Services team, respond to telephone, in-person, and electronic inquiries, and provide tours for prospective members. The Co-Manager will also process new memberships, assist members with reservations and activity enrollment, and manage the Child Transfer module.

Why It Might Be a Fit

The Member & Guest Services Co-Manager is an integral member of the Levine JCC staff team, participating in staff meetings, internal communications, and agency-wide initiatives that support the mission and strategic goals of the organization. The Co-Manager will work collaboratively with program departments and leadership to ensure a seamless and positive member experience that strengthens relationships with the Levine JCC community.

Requirements

• Bachelor's degree required
• 1-5 years of experience in customer service, operations, or administration in a community-based organization
• Previous supervisory experience preferred
• 3-5 years of experience using CRM or membership management systems
• Proficiency in Microsoft Office (Word, Excel, Outlook, and Teams)
• Strong written, verbal, and interpersonal communication skills
• Demonstrated ability to work independently and collaboratively across departments
• Strong organizational, problem-solving, and customer service skills

Benefits

• Equal opportunity employer
• Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected classification under applicable law