Member of Client Experience (Remote - US)

Jobgether
United States, US
Category Operations
Job Description
An institutional client experience Member is seeking a trusted partner to guide institutional clients through onboarding, operational processes, and platform adoption. This role involves client relationship management, operational efficiency, and collaboration with internal teams to deliver exceptional client outcomes. The position demands deep understanding of digital assets, financial operations, and compliance in a fast-paced, dynamic environment.

Requirements

  • Proven experience in client experience, operations, or account management.
  • Strong knowledge of digital asset platforms, blockchain technologies, and related financial operations.
  • Familiarity with institutional client structures, including hedge funds, asset managers, and special purpose vehicles.
  • Excellent communication and interpersonal skills.
  • Demonstrated ability to manage multiple complex tasks.
  • Experience with risk management, compliance, and regulatory frameworks.
  • Proficiency with tools such as Salesforce, Notion, JIRA or other client management and operational platforms.
  • Self-motivated, collaborative, and capable of influencing cross-functional teams.

Benefits

  • Competitive salary
  • Flexible work environment
  • Comprehensive healthcare coverage
  • Paid parental leave
  • Professional development opportunities
  • Tuition assistance programs
  • Generous paid time off (PTO)
  • Retirement plans
  • Wellness programs
  • Employee Assistance Programs (EAP)
  • Recognition programs
]]>