Role OverviewThe Member Onboarding & Retention Coordinator owns the member experience from the moment a prospect joins through renewal and advocacy. This role formalizes a transition already underway, becoming the dedicated capacity that ownership requires as Freedom membership scales.
What You Will Do
Own the first-30-day onboarding sequence, schedule and coordinate new-member orientation tours, execute the Host Program's outreach cadence, coordinate monthly engagement programming, and monitor the Member App engagement score.
Why It Might Be a Fit
The ideal candidate has 2+ years of experience in member services, hospitality, membership sales, or customer success, with strong organizational skills and comfort managing a high-touch outreach cadence.
Requirements
- 2+ years of experience in member services, hospitality, membership sales, or customer success
- Strong organizational skills and comfort managing a high-touch outreach cadence across a growing member base
- Experience with a CRM or membership management platform preferred
- Excellent interpersonal, written, and verbal communication skills
- Familiarity with or genuine interest in the shooting sports/range community a plus
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