Role OverviewAs a Member Outreach Specialist, you'll connect with individuals who may benefit from Wayspring services, taking the time to listen, inform, and build trust during the first moments of interaction. You'll play a key part in helping people feel seen and supported, guiding them toward resources that can make a difference in their lives.
What You Will Do
Conducts outreach calls to educate eligible members on Wayspring services, utilizes outreach queue lists, educates potential members on service offerings, builds rapport, and secures consent and paperwork.
Why It Might Be a Fit
This role offers flexibility, great benefits, and the chance to do meaningful work every day. The company is passionate about breaking barriers and fostering a workplace where everyone feels a true sense of belonging and is supported.
Requirements
- Minimum of two (2) years of experience in an outreach role, with preferred experience around telephonic outreach.
- Previous experience in a document management system, i.e.: Client Relationship Management System or Electronic Health Management System.
- Must be comfortable having difficult and direct conversations around substance use disorder.
- Proven track record of effective communication skills, both verbal and written
- Exceptional verbal communication skills, and effective presentation skills
- Ability to travel as business needs require for onsite training and company events, roughly 5% annually.
Benefits
- Comprehensive Medical, Dental and Vision Insurance options
- Company funded HSA + Monthly Gym Allowance
- Paid parental leave
- Company paid short term disability, long term disability and life insurance
- 401k with company match
- Premium Employee Assistance Program
- Pardon and Expungement Scholarship Program
- Company Contributions to Future Minded Savings
- Generous PTO package
- 10 paid company holidays
- Company 2 week paid sabbatical program
- ASAM training and membership + $2,500 CEU annual stipend
]]>