Member Relations Representative - Part-Time

The Member Relations Representative serves as a primary point of contact for members and guests, delivering exceptional service through personalized interactions, seamless communication, and efficient coordination of member requests and reservations.

What You Will Do

Answer questions related to Club amenities, events, dining, wellness, golf, recreational programming, and membership services. Assist members and guests with check-in procedures, guest passes, and general inquiries.

Why It Might Be a Fit

You are a service-driven, member-focused professional who enjoys being the “go-to” resource for questions, guidance, and personalized support. You are confident engaging with members and guests, comfortable answering a wide variety of inquiries, and skilled at creating positive first—and lasting—impressions.

Requirements

• Serve as the first point of contact for members and guests, delivering a warm, welcoming, and professional experience.
• Oversee daily reception operations while maintaining a calm, organized, and service-focused environment.
• Review the Proptia daily guest roster and, whenever possible, greet guests by name to create a personalized welcome experience.
• Answer questions related to Club amenities, events, dining, wellness, golf, recreational programming, and membership services.
• Assist members and guests with check-in procedures, guest passes, and general inquiries.
• Support Club initiatives focused on member recognition, engagement, and personalized service.
• Act as a daily ambassador of Club service standards and hospitality expectations.
• Maintain accurate records of member interactions, reservations, and requests.
• Remain consistently informed about Club events, programming, schedules, operating hours, and availability.
• Proactively identify member needs or concerns and take ownership of facilitating resolution.
• Route inquiries to the appropriate department or leader and ensure timely follow-up and closure.
• Escalate complex or time-sensitive issues as appropriate while maintaining professionalism and confidentiality.
• Maintain up-to-date knowledge of Club programming, services, and operating hours.
• Communicate regularly with departments to ensure accurate and timely member information.
• Assist with general office duties including scanning, filing, mail distribution, data entry, and administrative support.
• Support the Member Reservations & Experience Lead as needed, including assistance with Club-wide reservations.
• Observe safety and security procedures and help maintain a safe environment for members, guests, and employees.
• Perform other duties as assigned by management.

Benefits

• 401(k) plan with generous matching contribution
• Comprehensive benefits
• Supportive, professional work environment
• Opportunity to learn and grow within one of the finest private clubs in the country