Member Service Agent

Requirements

• Ability to work in a fast-paced, high-volume, dynamic learning environment.
• High school diploma or equivalent.
• Previous customer service or sales experience.
• Ability to quickly learn and maintain knowledge on a wide variety of products and services.
• Articulate phone skills, including excellent listening skills.
• Ability to successfully apply sales techniques.
• Strong computer and technology skills.
• Effective writing skills and basic math skills.
• Ability to function as a team player, with ability to verbally communicate appropriately with others, and appropriately respond to a supervisor.
• Consistent positive, cooperative, self-motivated, courteous and professional attitude.

Benefits

• Monthly cash incentives for meeting performance goals
• Employee bonus program
• Paid lunch time
• Employee referral payouts for recruiting your friends and family
• Paid time off
• Paid holidays (13 per year)
• 401k plan match, dollar for dollar up to 4%
• 401k additional employer contribution after one year at 5%
• Tuition reimbursement / Education assistance
• Medical, dental and vision insurance effective date of hire
• Health savings account (HSA)
• Flexible spending accounts for medical and dependent care expenses
• Adoption assistance for qualified expenses maximum $10,000 per child
• Wellness initiatives and reimbursements
• Pre-paid legal services plan
• Identity protection plan
• Accident supplemental plan
• Short- & long-term disability plans paid for by company
• Company provided basic life insurance of $50,000 plus supplemental for employee, spouse, and child
• Pet Insurance
• Free financial planning assistance
• Numerous fun employee events throughout the year
• Volunteer and community engagement opportunities
• Employee loan discounts (closed-end loans)
• Service / anniversary awards
• Employee discounts for company logo wear
• Recognition and awards for outstanding team and individual performance (branch and member service center employees)
• Ongoing training opportunities
• Leadership development program
• Flexible scheduling for students