Member Service Associate

Green State Credit Union
Rockford, IL
Category Customer Service
Job Description
Role Overview

This position is responsible for acquiring, expanding, and enriching member relationships, while providing exceptional service. The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork.

What You Will Do

Performs essential duties and responsibilities in the following areas, including adhering to Credit Union Service Standards, demonstrating a positive member service focus, and ensuring confidentiality of member information.

Why It Might Be a Fit

Must have at least one year of similar or related experience, high energy and sales ability, and proficiency with related computer applications.

Requirements

  • High school diploma or the equivalent
  • At least one year of similar or related experience
  • Must be bondable
  • Must be registered pursuant to requirements of the S.A.F.E Act
  • Ability to coordinate and prioritize work assignments
  • Accuracy and attention to detail
  • Proficiency with related computer applications
  • Proven relationship building skills and techniques
  • Ability to maintain composure, and problem solve as they arise
  • Ability to work with minimal direction and exercise sound judgment

Benefits

  • Monthly incentive opportunity
  • Progressive benefits package
  • Paid holidays
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