Member Service Associate (Teller)

GESA CREDIT UNION
Any Location, WA
Category Banking
Job Description
Join Gesa Credit Union's team as a Member Service Associate (Teller) and serve as a resource to members, providing exceptional customer service and handling routine transactions. The role requires a high school degree or equivalent and at least one year of customer service experience.

Requirements

  • Provide exceptional member service to all whom we serve
  • Solve problems, take ownership of member concerns, provide prompt resolutions, and follows up as appropriate
  • Have a core understanding of financial literacy, products, and services and be able to fluidly converse with members
  • Demonstrate an up-to-date and comprehensive knowledge of all credit union products, services, policies, and procedures
  • Offer appropriate products and/or services to deepen member relationships and refer to other expert team members as appropriate
  • Make outbound calls to members for the purpose of establishing, growing, and nurturing member relationships
  • Ensure branch equipment is always working properly and escalates non-repairable issues to leadership
  • Perform transactions and service requests on member accounts in an accurate and timely manner
  • Accurately follow all cash handling procedures and balances cash drawer at the end of every shift
  • Issue, record, and file monetary instruments and reports in accordance with the Bank Secrecy Act
  • Assist members with Digital Banking enrollment, navigation, resets, and maintenance
  • Assist members with routine fraud disputes

Benefits

  • Competitive Pay
  • Medical, Dental, Vision, and Life Insurance
  • 20 days/year accrual of Paid Time Off – Plus 10 Paid Holidays!
  • 401(k) Match
  • Incentive Program
  • Tuition Assistance and Student Loan Repayment
  • Commuter Benefits
  • Paid Time Off to Volunteer in the Community
  • Product discounts
  • Engaging Work Environment
  • Rewards and Recognition Programs
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