Role OverviewThe Member Service Call Center Representative will provide exceptional service to members and non-members through multiple communication channels, process transactions, and identify member needs to enhance the brand and contribute to the growth of the Credit Union.
What You Will Do
You will create an exceptional member experience, communicate with members and non-members, process transactions, and recommend products and services to meet member needs.
Why It Might Be a Fit
You will work in a fast-paced, high-volume environment, multitask, and operate contact center phone, email, and chat systems. You will also apply fraud detection techniques, submit debit card fraud claims, and maintain current working knowledge of RBFCU policies and procedures.
Requirements
- High School Diploma or GED
- 6 months of work experience in a Call Center or Financial Institution OR Customer Service
- Must be able to work a flexible Monday-Saturday schedule
- Must have good organizational, communication, interpersonal and sales skills
- Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment
Benefits
- Dental insurance
- Vision insurance
- Additional $2.00 per hour for bilingual employees
- Flexible schedule
- Opportunity to work from home after training and performance evaluations
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