Member Service Call Center Representative

The Member Service Call Center Representative will provide exceptional service to members and non-members through multiple communication channels, process transactions, and identify member needs to enhance the brand and contribute to the growth of the Credit Union.

What You Will Do

You will create an exceptional member experience, communicate with members, multitask, and operate contact center phone, email, and chat systems in a fast-paced environment. You will also apply fraud detection techniques, submit debit card fraud claims, and assist with general member transactions and inquiries.

Why It Might Be a Fit

This role requires good organizational, communication, interpersonal, and sales skills, along with the ability to multitask and manage time effectively. You will also need to be able to work a flexible schedule and have good attendance and promptness.

Requirements

• High School Diploma or GED
• 6 months of work experience in a Call Center or Financial Institution OR Customer Service
• Must be able to work a flexible Monday-Saturday schedule
• Must have good organizational, communication, interpersonal and sales skills, along with the ability to multitask and manage time effectively with a close attention to detail
• Attendance and promptness is pertinent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form
• Ability to handle problems involving several concrete variables in standardized situations
• Must be proficient in using PC, Microsoft applications software, Internet Explorer, and other office equipment

Benefits

• Dental insurance
• Vision insurance
• Additional $2.00 per hour for bilingual employees