Member Service Center Representative

Redwood Credit Union
Any Location, CA
Category Customer Service
Job Description
Redwood Credit Union is looking for a Part-Time Member Service Center Representative to perform routine and specialized telephone requests and back-office work associated with the Member Service Center. The ideal candidate has a combination of education and experience equivalent to a high school diploma or closely related field and a minimum of two years of call center, retail or clerical experience in a customer service environment.

Requirements

  • Answer the telephone within established performance and service guidelines.
  • Complete phone transactions accurately and efficiently.
  • Disseminate and provide education of lending, CUSO and membership information to callers.
  • Provide basic level technical support of our online and Mobile banking platforms
  • Deliver excellent Member service by implementing Credit Union policy and departmental procedures and following RCU service philosophy and standards.
  • Post and balance daily work and maintain proper documentation.
  • Utilize online manuals and knowledge repository as a resource
  • Complete departmental and back-office tasks as assigned including typing routine letters and/or documents.
  • Maintain files, post records, make and check routine calculations

Benefits

  • Competitive medical, dental, and vision insurance
  • Employee performance incentive plan
  • Salary Advancement– Merit increase based on performance
  • 401(k) program with employer match
  • Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
  • RCU Discounts and Perks
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