Member Service Representative - Geauga YMCA

YMCA of Greater Cleveland
Chardon, OH
Category Customer Service
Job Description
The Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. The role includes phone and in-person interaction with customers and YMCA staff members, administrative activities, and ensuring maintenance of all member resource information at the front desk.

Requirements

  • Perform multiple tasks in diverse situations
  • Process payments and maintain balanced cash drawer and receipting according to procedures
  • Apply working knowledge of DAXKO system to job responsibilities
  • Maintain neat, clean and professional appearance of front desk and lobby areas
  • Attend all required trainings and staff meetings
  • Greet members / visitors according to YMCA guidelines
  • Promote and support membership sales by following member sales process
  • Answer telephones, respond to inquires and forward messages according to YMCA member / customer service guidelines
  • Follow association Access Control guidelines
  • Responsible for retail sales

Benefits

  • Free membership to your local YMCA
  • Discount to YMCA programs including childcare (full-time positions only)
  • Additional employee discounts at many places in and around town
  • Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement (8% paid by the YMCA of Greater Cleveland)
  • Paid vacation
]]>