Role OverviewAs a Member Service Representative, you will deliver exceptional member experiences by providing prompt, efficient and courteous member service and process accurate teller transactions. You will cross-sell credit union products and services in alignment with members' financial needs and the strategic goals of the credit union. Serves as front-line contact for most member interactions at the credit union.
What You Will Do
Accurately process teller transactions, including deposits, withdrawals, and loan payments. Serve as primary contact and build relationships with CFCU members. Understand and cross-sell CFCU products and services. Achieve individual and branch goals for member experience, transaction accuracy, and product cross-selling.
Why It Might Be a Fit
Our ideal candidate is a collaborative teammate with excellent interpersonal and communication skills, a great listener with a strong desire to help people, and the ability to accurately process transactions and requests.
Requirements
- High school diploma or G.E.D.
- Minimum 1 year of experience in financial institution or retail customer sales/service environment
- Prior cash-handling experience preferred
Benefits
- Competitive Pay with advancement opportunities
- Yearly Performance Incentive
- 11 Paid Holidays
- Paid Time Off (Starting at 16 days per year with Years of Service Increases)
- 200% 401(k) Match up to 5%
- Medical Plans with a $5.00 Employee Only Per Pay Period Plan
- Dental, Vision, Short-Term Disability Insurance
- Hospital and Accident Indemnity Plans
- Employer paid Basic Life and AD&D Insurance
- Employer paid Long-Term Disability Insurance
- Flexible Spending Accounts- Medical and Dependent Care
- Tuition/ Educational Assistance
- Employee Perks and Discounts
]]>