Member Service Representative (Full-Time)

Navy Federal
Chandler, AZ
Category Banking
Job Description
Role Overview

Provide members and prospective members with a full range of products and services offered by Navy Federal Credit Union, including depository accounts, lending products, and credit/debit cards. Perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.

What You Will Do

Provide basic counseling on available products and services, assist members with opening and maintaining deposit accounts, loans, and other financial products, research and resolve basic account discrepancies and service requests, identify opportunities to cross-service products and enhance member relationships through education.

Why It Might Be a Fit

Understand and comply with all relevant federal and institutional regulations related to financial products and services, support team members by sharing knowledge and best practices as experience grows, ensure cash and other negotiable instruments are handled properly and securely.

Requirements

  • High school degree
  • Ability to work in a fast-paced environment
  • Strong communication and interpersonal skills
  • Ability to work in a team environment

Benefits

  • Competitive pay
  • Generous benefits and perks
  • Fierce appreciation for our teams
  • Opportunities for growth and development
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