Member Service Representative (Full-Time) – Suffolk

Navy Federal
Suffolk, VA
Category Finance
Job Description
The Member Service Representative (MSR) is responsible for providing financial products and services, conducting complex banking functions, and enhancing member interactions. The role involves assisting with loan applications, resolving account discrepancies, and educating members on available service channels. This position is eligible for the TalentQuest referral program and operates with minimal supervision.

Requirements

  • Counsel members on financial wellness
  • Assist members with consumer loan applications
  • Analyze and resolve complex account discrepancies
  • Identify and mitigate fraud
  • Comply with regulations and policies

Benefits

  • Competitive pay
  • Generous benefits and perks
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