Role OverviewMember Service Representative I/II will act as a liaison for the credit union to maintain member loyalty by efficiently meeting the needs or requests of the member. Provide accurate account information as requested by the member and promote credit union products and services.
What You Will Do
Opens new accounts, resolves issues, and professionally handles members’ inquires face to face. Provides a variety of transactional services for members’ accounts on deposit and loan products.
Why It Might Be a Fit
Ability to recognize additional financial service needs of the member and promote and explain these services/products to the member. Ability to assist with Teller functions and conduct on-the-job training for MSR I.
Requirements
- High School Diploma (general studies) – Required
- General Education Degree (GED) – In Lieu of H.S. Diploma
- Twelve (12) months Sales/Teller/Member Service Experience – Required
- Twelve (12) Financial Services Background – Preferred
- Adherence to BSA, the Privacy Act, and Elder Abuse reporting is a requirement of the position
- Proficient in the lending process including input, funding, maintenance
- Participation in Business Development activities – REQUIRED
- Proficient written and oral communication skills
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Plan with Employer Match
- Company-Paid Insurance
- Tuition Assistance
- Employee Assistance Program (EAP)
- Parking Discounts
- Long-Term Care Insurance
- Time Off
- Annual, Sick Leave, Sick and Safe Leave
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