Role OverviewThe Member Service Representative is responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with customers and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.
What You Will Do
Perform multiple tasks in diverse situations, process payments, maintain balanced cash drawer and receipting, complete accurate data entry, and maintain records on new members, renewals, program participants and guests.
Why It Might Be a Fit
The ideal candidate will have strong communication skills, customer service skills, and be able to work effectively with people of different backgrounds, abilities, opinions, and perceptions.
Requirements
- High School Diploma or GED
- Minimum two years high school and 16 years old
- Cash management experience
- Computer and keyboarding experience
- CPR and First Aid certification and Safety training required within 30 days of hire
Benefits
- Free membership to your local YMCA
- Discount to YMCA programs including childcare
- Additional employee discounts at many places in and around town
- Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement 8% paid by the YMCA of Greater Cleveland, and paid vacation
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