Role OverviewAs a Member Service Representative, you will provide outstanding service and build relationships with members, answering questions, servicing accounts, and recommending products and services. You will work in a fast-growing credit union, serving almost 200,000 members with assets over $3 Billion.
What You Will Do
Your main responsibilities will include answering member questions, servicing accounts, actively listening to uncover needs, and recommending products and services to benefit individual financial needs.
Why It Might Be a Fit
You will work with a team that values regular guidance, development opportunities, great benefits, and engaged leaders. You will be part of a culture that prioritizes member needs and is committed to Equal Employment Opportunity.
Requirements
- Act with Integrity and Keep People at the Core
- Willingness to learn and appreciation of coaching
- Want to provide solutions to leave the member better than you found them
- Strong critical-thinking skills
- Strong communication skills
- Cash handling and customer service experience (strongly preferred)
Benefits
- Health & Wellness (medical, dental, vision insurance)
- Financial Peace of Mind (401(k) with company match, life insurance, disability coverage)
- Time Off (PTO, holidays, parental leave)
- Professional Growth (learning and development programs, tuition reimbursement)
- Free Telemedicine
- Employee Assistance Program (EAP)
- Wellness initiatives
- Paid Community Action Volunteer Hours
- Bilingual premium for Spanish language proficiency
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