Role OverviewThe Member Service Representative is the front line to our members and the face of the credit union, providing quality, responsive, and professional member service to all members and staff. They are responsible for performing daily transactions, answering member questions, and referring members to appropriate departments or supervisors.
What You Will Do
Performs member transactions, answers member questions, and refers members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, and complaints. Makes weekly outbound service calls to members.
Why It Might Be a Fit
The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork, and continually look for improvement within their role.
Requirements
- Interpersonal skills to represent the Credit Union in a positive way
- High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty
- Thorough knowledge of deposit products and regulations
- Accuracy in the handling of cash, recording daily transactions, and attention to detail
- Good telephone manners and techniques
- Ability to work with minimal direction and exercise sound judgment
- Member account problem-solving skills
- Proficiency with related computer applications, spreadsheets, word processing, and database applications
- Ability to develop and maintain effective working relationships as a cohesive team
- High school diploma or the equivalent (i.e. GED)
- Cash handling, sales, and customer service experience desired
- Must be bondable
Benefits
- Progressive benefits package
- Monthly incentive opportunity
- Hourly pay range of $19.47 - $22.76/hr
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