Role OverviewWe are seeking a friendly, motivated, and detail-oriented Full-Time Member Service Representative to join our team. In this role, you will be the first point of contact for our members, assisting them with their financial needs while actively promoting our products and services.
What You Will Do
Provide exceptional member service through inbound and outbound phone interactions, process transactions, and maintain up-to-date knowledge of credit union products and services.
Why It Might Be a Fit
If you have a passion for customer service and a drive to achieve goals, we would love to hear from you!
Requirements
- High school diploma or equivalent
- Previous customer service experience, preferably in a financial services environment
- Previous call center, contact center, or high-volume phone customer service experience preferred
- Strong communication and interpersonal skills
- Proficiency in basic computer applications and financial software
- Ability to handle sensitive information with confidentiality and integrity
- Strong attention to detail and problem-solving abilities
Benefits
- Competitive pay
- Comprehensive health, dental, and vision insurance
- Disability and Life insurance
- 401(k) plan with employer match
- Paid time off and holidays
- Opportunities for professional development and career growth
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