Member Service Representative

The Member Service Representative provides a positive and welcoming experience for all members at the Y, serving as the first point of contact either in-branch or on the phone. They must have comprehensive knowledge of the Membership Database System (ACTIVENet) and be able to provide an overview of all membership and program offerings.

What You Will Do

The Member Service Representative will perform various tasks such as onboarding new members, searching for and interpreting member records, handling credit cards or electronic checks, registering members for programs, and maintaining accurate records of all transactions.

Why It Might Be a Fit

To be successful in this role, you must have excellent interpersonal and communication skills, a high level of attention to detail, and the ability to work with a diverse population. You will also need to possess CPR/AED and First Aid Certifications or be able to obtain them within 60 days of hire.

Requirements

• Must be at least 17 years of age
• High school diploma or GED
• At least one year of customer service experience
• Excellent interpersonal and communication skills
• High level of attention to detail and quality service and facilities
• Ability to work with a diverse population
• CPR/AED and First Aid Certifications or ability to obtain within 60 days of hire

Benefits

• $17/hr.
• Free YMCA Membership