Role OverviewMember Service Representatives are responsible for conducting all member interaction tasks to promote member satisfaction, membership sales, and retention. These tasks include phone and in-person interaction with members and YMCA staff members, administrative activities that may include member and program enrollment, record keeping, and payment processing.
What You Will Do
Process payments, maintain balanced cash drawer, inform supervisor and/or co-workers of any dilemmas, concerns, and updates, complete accurate data entry, and maintain records on new members, renewals, program participants, and guests.
Why It Might Be a Fit
Strong customer service skills, cash management experience, organized, friendly, outgoing personality, and ability to perform multiple tasks in diverse situations successfully.
Requirements
- High School Diploma or GED
- Strong customer service skills
- Cash management experience
- Organized and able to follow directions
- Friendly, outgoing personality
- Comfortable working in a membership driven environment
- Ability to perform multiple tasks in diverse situations successfully
- Computer and keyboarding experience
- Strong communication skills and phone etiquette
Benefits
- Free membership to your local YMCA
- Discount to YMCA programs including childcare
- Employee discounts at many places in and around town
- Comprehensive Benefits Plan including Health, Dental, Vision, Employee Assistance Plan, Retirement
- Paid vacation
]]>