Role OverviewAs a Member Service Representative at Horizon Credit Union, you will be responsible for creating a positive member experience while providing solutions to improve their financial and personal well-being. You will verify cash transactions, process loan payments, and maintain comprehensive knowledge of products and services.
What You Will Do
Your day-to-day responsibilities will include verifying cash transactions, processing loan payments, maintaining basic accounts, and completing IRA/HSA transactions. You will also conduct outbound calling efforts to promote credit union products and services.
Why It Might Be a Fit
This role requires a high school diploma or GED, with a minimum of six months of customer service and/or cash handling experience. You will need to maintain a working knowledge of branch functions, financial regulations, and internal policies to ensure compliance and accuracy in all member interactions.
Requirements
- High school diploma or general education degree (GED)
- Minimum six months customer service and/or cash handling experience
- One-year related financial institution, customer service, and cash handling experience preferred
Benefits
- Medical, Dental & Vision Insurance
- Telemedicine
- Paid Group Life and Disability Insurance
- Employee Assistance Program
- Tuition Reimbursement Program
- 401K Retirement Savings
- Employer 401K Retirement Contributions & Matching
- Discretionary Annual Incentive Bonus
- Paid Time Off
- Paid Birthday Holiday
- Paid Wellness Days
- Up to 24 hours of Paid Volunteer Time annually
- 11 Paid Holidays
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