Member Service Representative (MSR)

CME Federal Credit Union
Pickerington, OH
Category Banking
Job Description
Role Overview

CME Federal Credit Union is seeking a Member Service Representative to provide outstanding service, build strong relationships with members and coworkers, and assist members with financial services.

What You Will Do

The successful candidate will provide service, build relationships, assist with memberships, deposit accounts, and account maintenance, and suggest financial services to meet member needs.

Why It Might Be a Fit

The ideal candidate will be friendly, approachable, and empathetic with strong listening skills, and will be an internally motivated problem solver passionate about helping people.

Requirements

  • Provide outstanding service
  • Build strong relationships with members and co-workers
  • Assist members with new and existing memberships, deposit accounts, and account maintenance
  • Uncover and suggest financial services to meet the member's needs
  • Take initiative and find solutions
  • Assist members on the teller line as needed and accurately perform member requests

Benefits

  • 4 weeks of paid time off each year
  • 11 Paid holidays every year
  • 401(k) match of up to 6%
  • Career advancement opportunities
  • A strong health and wellness program with health and financial rewards
  • Employee Rate Discount of 2% on eligible loans
  • Annual Mental Health Day
  • Annual bonus potential
  • Strong work/life balance
  • Pet bereavement leave
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