Role OverviewThe MSR is responsible for building personal connections with new and existing members of the credit union, assisting with inquiries in an accurate, professional, and timely manner, and representing the MAC FCU brand.
What You Will Do
Professionally initiate contact with members, manage the transfer of information, maintain a working knowledge of member-facing departments, and assist members with completing transactions and services.
Why It Might Be a Fit
The ideal candidate genuinely enjoys helping others, takes pride in their work, and is excited to learn and grow.
Requirements
- One (1) year to three (3) years of similar or related customer service experience
- A high school education or GED
- Work involves much personal contact with others inside and/or outside the organization for first-level conflict resolution, building relationships, and soliciting cooperation
- Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication
Benefits
- Multiple medical plans
- Dental, vision, and services to support overall mental and physical health
- Employer-paid life insurance, disability coverage, and AD&D coverage
- Voluntary plans to cover critical illness, accidents, and hospital indemnity expenses
- 401(k) retirement plan with company matching contributions and profit-sharing contributions
- Generous paid time off
- Access to CU1's accredited early learning center in Anchorage, Alaska
- Employee loan and mortgage discounts
- Education assistance
- Volunteerism and community engagement opportunities within the communities we serve
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