Member Service Specialist (Canyon VFW)

Requirements

• Interviews members to obtain information and explain available ECU financial services
• Gathers member information needed to complete loan requests or extensions
• Assists members with opening or closing Credit Union accounts, products, or services
• Resolves problems and discrepancies related to member accounts and/or member inquiries
• Accepts deposits, withdrawals, transfers, CD transactions, and loan payments
• Processes various monetary transactions and maintain account information
• Identify opportunities to promote Credit Union products and services
• Obtains credit records from credit reporting agencies
• Resolves uncertainties relating to a member's application information
• Comply with regulations relating to financial products and services
• Processes member's applications for credit, reviews credit reports, and verifies employment
• Presents loan requests to underwriting for approval and completes any corrections disclosed by underwriting
• Communicates loan approval or denial of members' requests for loans and extensions
• Compiles loan packages and facilitates the negotiation of loan structures with applicants
• Resolves member complaints involving loan decisions or errors on their accounts
• Quotes payoffs and takes drafting instructions from dealerships and other financial institutions
• Provides loan data to support marketing and sales promotion programs
• Follow up with members on the closed loan report to regain business
• Return all member phone calls/voice mails by the end of the work day
• Maintains ongoing communications with Management
• Cooperates with other department personnel to ensure a 'team effort'
• Promotes and maintains a positive image of the credit union
• Follows safety and security rules and regulations
• Ensures that all information and transactions regarding credit union operations and members are kept confidential
• Maintains the security of the work area and keeps it organized and neat in appearance
• Maintains current knowledge of credit union philosophy, plus all credit union services and policies
• Cross-sells credit union products and services
• Participates in continuing education as approved by Senior Management
• Maintains a professional and courteous attitude with all people
• Protects and respects credit union equipment and supplies
• Attends meetings as required
• Adheres to ECU Employee Personnel Policy and Guidelines Handbook
• Performs other duties as assigned by Senior Management

Benefits

• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Life insurance
• Disability insurance