Role OverviewThe Member Service Specialist creates exceptional member experiences by delivering accurate, efficient, and personalized service while building trusted financial relationships. This position serves as the primary point of contact for many member interactions and is responsible for identifying member needs, providing appropriate solutions, protecting member information, and ensuring every interaction reflects Champion Credit Union's commitment to service, operational excellence, and community.
What You Will Do
Processes financial transactions accurately and efficiently, maintains a high level of fraud awareness, and educates members on digital services, self-service tools, and financial resources.
Why It Might Be a Fit
The ideal candidate will have strong organizational and time management skills, proficiency in core systems and standard office technology, and the ability to build and maintain positive relationships with members and coworkers.
Requirements
- High school graduate or equivalent
- Previous customer service preferred
- Ability to lift and/or move up to 30 pounds occasionally
- Close vision and the ability to adjust focus
Benefits
- Clean, secure, and well-maintained work environment
- Opportunity to work collaboratively with team members and other departments
- Professional development and training opportunities
- Competitive salary and benefits package
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