Member Service Specialist

The Member Service Specialist creates exceptional member experiences by delivering accurate, efficient, and personalized service while building trusted financial relationships. This position serves as the primary point of contact for many member interactions and is responsible for identifying member needs, providing appropriate solutions, protecting member information, and ensuring every interaction reflects Champion Credit Union's commitment to service, operational excellence, and community.

What You Will Do

Processes financial transactions accurately and efficiently while maintaining a strong focus on member education, fraud prevention, and service excellence. Balances daily transactions and verifies cash totals; Investigates and resolve discrepancies as needed.

Why It Might Be a Fit

The ideal candidate will have strong organizational and time management skills, proficiency in core systems and standard office technology, and the ability to build and maintain positive relationships with members and coworkers.

Requirements

• High school graduate or equivalent
• Previous customer service preferred

Benefits

• Maintains a clean, secure, and well-maintained work environment
• Creates a culture of ownership by ensuring member concerns are resolved accurately, promptly, and with a focus on one-touch resolutions whenever possible
• Works collaboratively with team members and other departments to ensure consistent service delivery