Role OverviewAs a Member Service Specialist, your role is to create an outstanding experience for every member and guest. You are the first point of contact, setting the tone with a welcoming attitude and top-tier customer service.
What You Will Do
Deliver exceptional customer service, manage member check-ins, answer phone calls, handle account management and billing, support retention efforts, process transactions, enforce gym policies, and perform opening and closing duties.
Why It Might Be a Fit
Must be at least 18 years of age, proficient in reading, speaking, and writing in English, and have strong customer service skills with the ability to engage positively with members, guests, and prospects.
Requirements
- Must be at least 18 years of age
- Proficient in reading, speaking, and writing in English
- Availability to work flexible hours
- Strong customer service skills
- Ability to multitask and stay organized
- Basic proficiency in handling transactions
- Ability to enforce gym policies professionally
- Basic computer skills
Benefits
- Competitive compensation packages
- Opportunities for additional earnings through commissions and/or bonuses
- Equal employment opportunities (EEO)
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