Member Service Specialist

The Member Service Specialist creates exceptional member experiences by delivering accurate, efficient, and personalized service while building trusted financial relationships.

What You Will Do

Processes financial transactions accurately and efficiently, maintains a high level of fraud awareness, and educates members on digital services and financial resources.

Why It Might Be a Fit

This role requires strong organizational and time management skills, attention to detail, and commitment to accuracy, as well as the ability to build and maintain positive relationships with members and coworkers.

Requirements

• High school graduate or equivalent required
• Previous customer service experience preferred
• Proficiency in core systems and standard office technology
• Ability to collaborate with all levels and departments of the organization
• Strong communication skills, both verbal and written
• Ability to build and maintain positive relationships with members and coworkers
• Ability to adapt to changing priorities in a fast-paced environment