Role OverviewAs a Member Service Specialist, you will create an outstanding experience for every member and guest, engaging with members, answering questions, and ensuring smooth check-ins and transactions. You will play a key role in supporting retention efforts and ensuring gym policies are upheld.
What You Will Do
Deliver exceptional customer service, manage member check-ins, answer phone calls, handle account management and billing, support retention efforts, process transactions, enforce gym policies, and maintain a clean and organized front desk and facility.
Why It Might Be a Fit
Must be at least 18 years of age, proficient in English, have strong customer service skills, ability to multitask, basic proficiency in handling transactions, and a team-oriented mindset.
Requirements
- Must be at least 18 years of age
- Proficient in reading, speaking, and writing in English
- Availability to work flexible hours
- Strong customer service skills
- Ability to multitask and stay organized
- Basic proficiency in handling transactions and balancing a cash drawer
- Ability to enforce gym policies professionally
Benefits
- Base pay
- Opportunities for additional earnings through commissions and/or bonuses
- Equal employment opportunities (EEO)
- Competitive compensation packages
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