Role OverviewThe Member Services Representative - Team Leader will be responsible for greeting members, enrolling new members, monitoring facility security, resolving member problems, and assisting with special events. The role requires excellent communication skills, the ability to maintain a safe environment, and the capacity to create positive relations with members and staff.
What You Will Do
The primary duties of this role include greeting members, enrolling new members, monitoring facility security, resolving member problems, answering phones, processing payments, giving tours, and assisting with special events.
Why It Might Be a Fit
This role may be a good fit for individuals who enjoy working in a fun, positive, and inclusive environment, have prior customer service experience, and are willing to obtain and maintain CPR and first aid certifications.
Requirements
- Ability to communicate well, both written and verbally, in English
- Willingness to obtain, maintain, and renew CPR for the Professional Rescuer, First Aid, Emergency Oxygen, EPI, and Asthma certifications or equivalent
- Ability to create and maintain positive relations with members, participants, and staff
- Ability to handle the responsibilities involved in maintaining a safe environment
Benefits
- Comprehensive group health insurance
- Paid time off
- Paid sick leave
- 403b Retirement Savings Account
- Professional development opportunities
- Employee referral bonus program
- Complimentary YMCA family membership
- Discounts on designated child care programs
- Discounts with other organizations for being a Y Employee
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