Member Services Representative

PINNACLE FIT CLUBS LLC
Any Location, IL
Category Customer Service
Job Description
The Member Services Representative (MSR) is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests.

Requirements

  • Must be a minimum of 16 years of age.
  • Must be able to Lift, pull, push a minimum of 25lbs.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Basic computer proficiency.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • Satisfactory background check.

Benefits

  • FREE Black Card Membership!
  • Paid Time Off (PTO)
  • Health Insurance
  • HSA (Health Savings Account)
  • Dental
  • Vision
  • Life/AD&D
  • Voluntary Short Term Disability (STD)
  • Voluntary Long Term Disability (LTD)
  • 401k plan after 3 months of service
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