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Member Services Representative
UFCU Main
Austin, TX
Category
Customer Service
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Job Description
Member Services Representative I serves as the primary point of contact for Member inquiries by telephone utilizing a computerized system, providing assistance and information regarding UFCU products and services. This position requires at least 50% in-person work at our Headquarters location in Austin and working Monday-Friday, 8 a.m.-5:30 p.m. and every other Saturday, 10 a.m.-2 p.m.
Requirements
Provide an excellent Member experience
Ask appropriate questions to determine Member needs and identify solutions
Ensure adherence to defined quality management guidelines for each member interaction
Work effectively as part of the team in meeting assigned metrics
Work closely with other departments to provide members with solutions beyond areas of expertise
Benefits
401k Matching
Retirement Plan
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