Role OverviewThe Member Services Representative serves as a primary point of contact for active and retired union members and their eligible dependents, delivering exceptional customer service by providing accurate, timely, and professional guidance regarding Fund benefits and programs.
What You Will Do
Respond to member inquiries, research and resolve member issues, explain plan provisions, and assist members with completing forms and applications.
Why It Might Be a Fit
The ideal candidate is customer-focused, detail-oriented, and able to thrive in a fast-paced, high-volume environment, with strong communication skills, sound judgment, and a commitment to providing a positive member experience.
Requirements
- Bachelor's degree required
- Minimum of two (2) years of customer service experience required
- Experience in benefits administration, healthcare, pension administration, labor-management funds, insurance, or a related field is highly desirable
Benefits
- 100% employer-paid health benefits
- Employer-funded annuity contribution equal to 10% of compensation
- Paid time off
- Professional-development support, including CEBS and continuing-education programs
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