Role OverviewThe Member Services Representative is responsible for providing comprehensive member services, including processing transactions, handling member issues, and maintaining a high level of knowledge of Harvard FCU accounts and services.
What You Will Do
The role involves processing transactions, handling member issues, and maintaining a high level of knowledge of Harvard FCU accounts and services. The representative will also be responsible for resolving problems, maintaining quality member service, and increasing sales of Harvard FCU products and services through referrals.
Why It Might Be a Fit
The ideal candidate will have proven customer service skills, an outgoing personality, and excellent interpersonal, communication, and computer skills. They will also be comfortable working in a diverse and multicultural environment and be willing to travel to all branch locations in Boston, Cambridge, and Somerville.
Requirements
- High school diploma
- Minimum of one year of relevant training and cash handling experience
- Proven customer service skills
- Outgoing personality
- Excellent interpersonal, communication, and computer skills
Benefits
- Generous paid time off including parental leave
- Medical, dental, and vision health insurance coverage starting on day one
- Retirement plans with university contributions
- Wellbeing and mental health resources
- Support for families and caregivers
- Professional development opportunities including tuition assistance and reimbursement
- Commuter benefits, discounts, and campus perks
]]>