Role OverviewThe Member Services Representative is responsible for creating a positive member experience by delivering exceptional customer service to Planet Fitness members, prospective members, and guests. This role involves greeting and engaging with members as they enter and exit the club, addressing inquiries, conducting facility tours, resolving issues, and ensuring a clean, safe, and inviting environment during AM, PM, or Overnight shifts.
What You Will Do
The representative will greet members, prospective members, and guests, provide exceptional customer service, handle front desk-related activities, and maintain the cleanliness, organization, and safety of the club.
Why It Might Be a Fit
This role requires self-reliance and proactive problem-solving, maintaining constant situational awareness, addressing issues promptly, and upholding Planet Fitness standards without on-site managerial support.
Requirements
- Must be a minimum of 16 years of age.
- Must be able to Lift, pull, push a minimum of 25lbs.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills;
- Strong listener with the ability to empathize and problem solve.
- Basic computer proficiency.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Satisfactory background check.
- Must be 18 years of age or older.
- Must be able to work alone and independently.
Benefits
- FREE Black Card Membership!
- Paid Time Off (PTO)
- Health Insurance
- Medical & Prescription drug plans
- HSA (Health Savings Account)
- Dental
- Vison
- Life/AD&D
- Voluntary Short Term Disability (STD)
- Voluntary Long Term Disability (LTD)
- 401k plan after 3 months of service
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