Role OverviewMember Solutions Representatives contribute to the success of the credit union and its members by providing advanced service and support across a broad range of financial needs. They deliver accurate, compliant, and personalized assistance while resolving more complex transactions and member requests with increasing independence.
What You Will Do
Deliver exceptional onboarding and relationship-building experiences, use a consultative sales approach to recommend relevant products and services, and provide accurate, compliant, and advanced service by executing a wide range of member transactions and account servicing.
Why It Might Be a Fit
The ideal candidate will have strong attention to detail, accuracy, and the ability to manage emotionally sensitive situations with empathy, professionalism, and composure. They will also be able to exercise sound judgment, take accountability, and build strong partnerships and support team success.
Requirements
- High School Diploma or GED
- 1+ years of experience in Sales and Service
- Previous cash handling experience preferred
- Previous financial institution experience preferred
- Ability to be registered through the Nationwide Mortgage Lending System and Registry (NMLS)
- Notary – State Certification Registered and serve as a Notary Public
Benefits
- Dental insurance
- Vision insurance
- We maintain a drug-free workplace and perform pre-employment substance abuse testing
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