Role OverviewThe Member Solutions Specialist is responsible for minimizing loss and maximizing recovery of delinquent and potentially delinquent accounts for the credit union while establishing WIN-WIN solutions, building relationships, and providing excellent member service.
What You Will Do
Initiates and administers collection actions on member accounts, negotiates and coordinates payment arrangements, and ensures the security and confidentiality of private member information.
Why It Might Be a Fit
The ideal candidate will have a high school diploma or equivalent, 1 year of similar or related experience, and be bilingual in Spanish. They will be able to effectively communicate with members, work well independently, and deal professionally with people under stressful conditions.
Requirements
- High school diploma or equivalent
- 1 year of similar or related experience
- Bilingual (Spanish)
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