Role OverviewThe Member Solutions Specialist is responsible for supporting members with delinquent accounts by identifying financial challenges and working toward solutions that restore account health. This role serves as an initial point of contact for member outreach, providing clear communication, repayment options, and guidance.
What You Will Do
The Member Solutions Specialist will contact members regarding past-due accounts through phone, email, and correspondence, communicate account status and available repayment options, work with members to establish payment arrangements or next steps, and support early-stage resolution of delinquent accounts.
Why It Might Be a Fit
The ideal candidate will have strong communication and customer service skills, ability to handle sensitive conversations with professionalism, and attention to detail and organizational skills.
Requirements
- High school diploma or equivalent required
- Previous customer service, collections, or financial services experience preferred
Benefits
- Competitive pay
- Comprehensive medical, dental, and vision insurance
- Generous PTO and paid holidays
- 401(k) with employer match
- Tuition reimbursement and professional development opportunities
- Career growth pathways within a stable and growing organization
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