Role OverviewThe Member Solutions Supervisor conveys a professional image of VyStar, develops and encourages strong team participation, and fosters a 'can do' attitude to motivate staff to strive towards department goals. They maintain a high level of participation within VyStar's leadership team and promote reinforcement and support of decisions rendered by the credit union and/or management.
What You Will Do
Reviews Collector's work, approves advanced collection efforts, contacts members to effect collection, recommends loan change agreements, trains and monitors Collectors, and conducts on-the-job training.
Why It Might Be a Fit
The ideal candidate will be proficient in all technology, have excellent written and verbal communication skills, and possess strong teaching and mentoring skills. They will be able to work in a fast-paced, changing environment and have a strong desire to assist members in meeting their financial needs.
Requirements
- Excellent written and verbal communication skills
- Problem solving skills
- Ability to relate well with others
- Strong teaching and mentoring skills
- Commitment to quality member service
- Ability to work in a fast-paced, changing environment
- Minimum of two years' experience in a position of collections, financial interviewing, credit investigation, or credit decision making
- Minimum of two years' experience in a leadership or supervisory position
- An Associate's Degree is required (or four years of supervisory experience may be substituted)
Benefits
- Competitive pay
- 401(k) Plan
- Extensive paid technical and on-the-job training program
- Tuition reimbursement
- Paid holidays
- Dental insurance
- Vision insurance
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