Role OverviewStart Health is an independent health coverage program looking for a Member Support Specialist to assist members via phone, text, and email, improve the overall member experience, and provide concierge-level service.
What You Will Do
Assist members via phone, text, and email, locate high-value providers, assist in adjudication of and review of member claims, and perform other duties assigned by management.
Why It Might Be a Fit
The ideal candidate is self-motivated, compassionate, and proficient in multitasking, with preferred sales and/or healthcare experience, and being bilingual (English and Spanish-speaking) is a plus.
Requirements
- Minimum Experience: Entry-level
- Self-motivated, compassionate, and proficient in multitasking
- Tech savvy – can seamlessly navigate phone, text, and email systems
- Preferred sales and/or healthcare experience
- Being bilingual (English and Spanish-speaking) is a plus!
Benefits
- 5% bonus based on company profitability
- Affordable health, vision, and dental insurance for you and your family
- Company contributes up to $2,300 to Health Savings Account annually
- Wellness program that contributes additional money towards your HSA
- Automatic 3% contribution into retirement plan
- Career development and growth opportunities
- 15 days of PTO & 10 paid holidays per year
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