Role OverviewThe Membership Coordinator will oversee day-to-day tasks interacting with membership and newsletter subscribers, delivering The Onion and its membership perks. They will be the front-line representative for customer support and correspondence.
What You Will Do
Answer member support inquiries, handle member account changes, produce daily and weekly newsletters, track and report on metrics, and assist in production of membership emails.
Why It Might Be a Fit
Ideal candidate has excellent written and verbal communication skills, attention to detail, and experience with membership, community outreach, or community journalism organizations.
Requirements
- Excellent written and verbal communication skills
- Attention to detail
- Witty and delightful in written correspondence
- Research and data collection skills
- Self-motivated, energetic learner
- Customer service mindset
- Email marketing experience
- Experience with analytics and audience engagement
- Previous database and/or CRM experience
- Proficient with Google Workspace and familiar with Salesforce, Mailchimp, WordPress, Google Analytics/Parse.ly, Adobe Creative Suite
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Disability insurance
- Life insurance
- Unlimited PTO
]]>