Role OverviewThe Membership Engagement Director will oversee all aspects of membership engagement, ensuring an exceptional member experience, driving recruitment, and promoting community involvement. This position is highly visible within the community, where you will champion the YMCA’s services and strengthen community relationships.
What You Will Do
You will lead frontline member services, drive member recruitment, organize social events, develop strategies for increasing membership retention, and manage membership data.
Why It Might Be a Fit
You will have opportunities for professional growth, paid training, and advancement opportunities across seven YMCA locations. You will also have access to health benefits, generous time off, a retirement plan, and a free Y membership.
Requirements
- Strong leadership and team management skills
- Experience in membership management, recruitment, and retention
- Excellent communication and relationship-building skills
- Proficient in membership software systems and data management
- Analytical mindset to interpret data and drive strategic decisions
- Bachelor's degree in business, marketing, or related field (preferred)
- Passion for community service and commitment to YMCA values
- Valid driver’s license or reliable transportation required
Benefits
- Paid training and development opportunities
- Health benefits (medical, dental, and employer-funded life insurance)
- Generous time off (3 weeks paid vacation, plus sick and personal time)
- Retirement plan (12% company contribution to your retirement fund)
- Free Y membership (access to swim classes, fitness programs, discounts on childcare, camp, and more)
- Paid holidays
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