Role OverviewThe Member Engagement Specialist is responsible for creating a welcoming atmosphere, driving sales, and connecting members to others through programs that share the work of the Y as a cause-driven organization.
What You Will Do
Perform functions such as tours, sales, Y Connects, and other Membership and Fitness initiatives, provide excellent customer service, and promote volunteerism.
Why It Might Be a Fit
The ideal candidate will have strong relationship-building skills, be able to work independently, and have a high level of organization and ability to prioritize tasks.
Requirements
- High School diploma
- 1-2 years experience in Customer Service and/or Sales environment
- Professional in demeanor, genuine, nurturing, welcoming, courteous, friendly, and relate well to customers
- Strong computer skills and the ability to understand customer relationship platforms
- Exceptional communication and customer service skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Ability to multi-task and complete large volumes of projects and tasks
- Strategic, critical thinker and problem solver
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