Role OverviewThe Membership Experience Staff will be responsible for delivering an outstanding member experience, ensuring the highest quality service to members and guests, and working with all staff to welcome, connect, support, and engage all members, guests, and staff.
What You Will Do
The Membership Experience Staff will perform various tasks, including greeting members by name, implementing daily operations of the Welcome Center, maintaining cleanliness of the area, and completing membership/program paperwork and processes.
Why It Might Be a Fit
The ideal candidate will have excellent business professional communication skills, certification in CPR/First Aid/AED/O2/CAP, and the ability to perform math skills required to accurately manage money and accounting procedures.
Requirements
- Minimum of 18 years of age
- YMCA experience in member services, program, or a related field
- Ability to interface with basic software programs and use phone systems
- Ability to perform math skills required to accurately manage money and accounting procedures
- Certification in CPR/First Aid/AED/O2/CAP within 60 days of hire
- Satisfactory completion of a criminal background check and Child Protective Services check
Benefits
- 12% retirement upon meeting the requirements of the National YMCA Retirement Fund
- YMCA Adult Membership
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