Role OverviewThe Membership Trainee will work toward meeting all requirements of the Member Specialist I position within 60 days from hire date. The position is responsible for cultivating relationships with all members and potential members. They provide services including membership and program receipting; conducting tours and tour follow-ups; handling of member phone inquiries; assisting the Membership Director with all relationship-building activities; and performing other tasks as assigned.
What You Will Do
Deliver exceptional customer service to inquiring members, guests, and program participants; create a friendly and welcoming environment; respond to general questions and assist with requests for assistance with membership changes or transactions; contribute to membership sales by giving tours, promoting memberships, providing information about programs, events, and more.
Why It Might Be a Fit
Must have passion and intelligence, even if missing some of the below requirements; must be a minimum of 17 years of age; high school graduate or equivalent required; college degree with emphasis in Marketing or Communications preferred; at least 1-year previous customer service experience required.
Requirements
- Must be a minimum of 17 years of age
- High school graduate or equivalent required
- College degree with emphasis in Marketing or Communications preferred
- At least 1-year previous customer service experience required
- Broad overview of the YMCA as it operates as a local, national, and international movement preferred
- Completed Intro to Y's Cause & Culture, Ys Way to Service & Engagement, and I Hear You: Service with CARE trainings
- Working towards meeting the criteria of the Member Specialist I position within 60 days of hire date
- Foundations of Listen First with Listen First Skills Assessment
- Get SMART
- Three Keys to Successful Family Engagement
- Living our Cause for Frontline Leaders
- Cause Driven Tour Workshop with Post Workshop Evaluation and Active.net Skills Assessment
- CPR, AED, and First Aid certification preferred
Benefits
- Excellent communication and interpersonal skills
- Personal computer and data entry knowledge
- Must type 30 words per minute and be proficient in Microsoft Office
- Organizational skills and positive attitude required
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