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Merchandise Team Member - Dollywood's Theme Park - Full Time Seasonal
The Dollywood Company
Pigeon Forge, TN
Category
Customer Service
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Job Description
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Merchandise Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.
Requirements
Must have proficient knowledge of all products/services available for sale to our guests
Must be able to perform to standard Merchandise Selling Skills and guest interactions
Assists in the training and development of all new hires or hosts new to that location
Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
Hosts must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening
Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
Represents Dollywood in a positive manner by being friendly and courteous to guests
Accommodates changes in work assignments and locations
Gets along with guests and co-workers while exhibiting a positive and personable disposition
Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
Follows all Merchandise Operational Policies and Procedures effectively
Hosts ensure they are to date on all company and divisional communications through communication boards and binders
Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
Protects the privacy and security of guests and coworkers, including PCI compliance
Management reserves the right to change and/or add to these duties.
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