Merchandise Team Member - Dollywood's Theme Park - Full Time Seasonal

The Dollywood Company
Pigeon Forge, TN
Category Customer Service
Job Description
At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Merchandise Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

Requirements

  • Must have proficient knowledge of all products/services available for sale to our guests
  • Must be able to perform to standard Merchandise Selling Skills and guest interactions
  • Assists in the training and development of all new hires or hosts new to that location
  • Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
  • Hosts must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening
  • Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
  • Represents Dollywood in a positive manner by being friendly and courteous to guests
  • Accommodates changes in work assignments and locations
  • Gets along with guests and co-workers while exhibiting a positive and personable disposition
  • Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
  • Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
  • Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
  • Follows all Merchandise Operational Policies and Procedures effectively
  • Hosts ensure they are to date on all company and divisional communications through communication boards and binders
  • Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
  • Protects the privacy and security of guests and coworkers, including PCI compliance
  • Management reserves the right to change and/or add to these duties.
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