Metrics Coordinator

Percepta
Melbourne, FL
Job Description
The Metrics Coordinator will support the Automotive Concierge program by providing report development, tracking, and metrics reporting while assisting in analyzing data to support process changes, metric goal revisions and objective attainment plans.

Requirements

  • Six Sigma Metrics Coordinator or equivalent work experience preferred
  • Bachelor’s Degree preferred
  • 2+ years related work experience in a consulting or analytical role
  • Familiarity with call center processes and technology is preferred
  • Previous experience in a call center environment preferred

Benefits

  • Health/Dental/Vision/Life Insurance
  • Flexible Spending Account (FSA) and Health Savings Account (HSA)
  • 401(k) with company match
  • Vacation/Sick Time and Paid Holidays
  • Tuition Reimbursement
  • Employee Assistance Program
  • Employee Discount Program
  • Training and Development Programs (Percepta College)
  • Employee Rewards Program (Perci Perks)
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