Mgr, Branch Experience

Requirements

• Responsible for achieving service center goals and making appropriate action plans to correct deficient areas needing improvement.
• Responsible for managing relationship with site management team to ensure support and positive credit union positioning.
• Create and manage the branch business plan, including initiatives to achieve production goals, brand awareness and member education.
• Responsible for resolving member concerns related to credit union matters.
• Responsible for branch production, including lending (consumer and mortgage) new member on-boarding, deposit growth, and digital services adoption.
• Support BCU branch strategy by actively educating members on self-service options.
• Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns.
• Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations.
• Oversee branch security, audit integrity and risk management.
• Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union.
• Successfully complete all required registrations and certifications as needed.

Benefits

• Competitive compensation and benefits
• Employee development
• Workplace flexibility
• Passionate employee culture supporting a unified vision
• Inclusive environment
• Integrity
• Courage in convictions
• Collaboration
• WOWing members
• Flexible work arrangements
• Casual dress code